Privacy

Passage Behavioral Health is committed to protecting your privacy. We will:

Maintain the privacy and security of protected health information by following all state and federal laws and abiding by the more stringent law governing protected health information.
Provide copies of our privacy practices as well as client rights and responsibilities to our clients upon request.
Provide notification if protected health information is compromised in a breach. Note: The electronic health record used by Passage Behavioral Health is encrypted and password protected. Safeguards are in place to protect your private data.
Obtain verbal and written consent for release of information to share information about you with a third party, except in the case of an emergency that exceeds the limits of confidentiality.
Honor your verbal and/or written request to revoke release of information.

Client Rights

As a client at Passage Behavioral Health, I have the right to:

Receive fair, compassionate and appropriate mental health care at all times.
Be treated equally and receive the same level of care regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, or mental or physical ability.
Retain my personal dignity and privacy while receiving care sensitive to my personal feelings.
Receive information in a clear manner and have access to appropriate accommodations for disability.
Receive care in a safe setting free from abuse and harassment.
Receive a personalized treatment plan that incorporates values, culture, and religious beliefs in a competent manner.
Have the confidentiality of my records and communication maintained except for legal limits to confidentiality.
Obtain a copy of records if requested and request corrections to errors.
Receive a copy of the privacy notice.
Choose someone to act on my behalf.
File a complaint if these rights have been violated.

As a client at Passage Behavioral Health, I have the responsibility to:

Maintain my own personal health and safety.
Take an active role in the therapeutic process which includes honestly sharing thoughts, feelings, and concerns.
Participate with my provider in the process of treatment planning and goal setting with intent to follow through with agreed-upon goals.
Provide accurate information regarding past and present physical and psychological problems.
Keep scheduled appointments and notify provider within 24 hours before appointment time of the need to cancel or reschedule except in unusual and verifiable circumstances.
Make informed decisions regarding my care, ask questions, report changes, show respect, and communication problems.
Request assistance with any difficulty understanding, reading, hearing or speaking English and/or need for disability accommodations.
Understand my financial commitment to Passage Behavioral Health.
Maintain up to date phone number, address, email, and insurance information.
Pay copays and deductibles.
Pay a fee for medical records if required.